Shannon has been in the senior living industry for 9 years, and is currently a Phone Specialist for Surpass Senior Living. Shannon assists the Director of Sales and Marketing for each Surpass community. Her main duties for Surpass include taking in all new leads from A Place For Mom and Caring.com, reaching out to be the first contact, reconnecting with prospects within the database, and scheduling tours for every community. She has been at Surpass for a little over 90 days now with starting back in July, and couldn’t be happier. Within the industry, Shannon has held various positions from Care Giver to Activities Director Assistant to Assistant Sales Director. Initially, Shannon had no intention to getting into the senior living industry. Her goal was to become a Chef, and she needed kitchen experience before attending The Culinary Institute of America. She started a job with Twin Creeks Rehab (now PAM Rehab) in the kitchen, and her career focus shifted from working in a kitchen to working with seniors. Shannon has worked for Sunrise Senior Living and Capital Senior Living holding almost every position within a typical senior living community, but her favorite place to be was doing activities in Memory Care. She enjoys spending time with her three daughters and her four dogs.